After going into the field many times, we’ve collected together a few of our best practice tips which we strive to never forget and always implement.
Questions come from many places, from clients, teams, and within. Ask yourself whether these questions are the right questions. Try to avoid leading questions or ones that you clearly know the answer to. Our job is to provoke and reveal something we don’t know. Often this happens when we choose to say nothing at all, and simply listen.
Tools help prepare for chaos and allow for spontaneity. Tools such as discussion guides help flow through essential topics and keep the learning on track. Pre-selecting locations and activities can facilitate observation. Not to mention just getting the basics right, like fully charging your camera and microphone, or showing up with the right gear. As the phrase goes, those who fail to plan, plan to fail. Insure that you create all the right tools from the get go, so that you can choose the right moments to go off-piste and explore more insightful territory.
Utilise people in our learning process that can be potentially considered insiders or outsiders. This can range from experts in the field, to those who exist completely outside of “your world”. This process of mixing up who you involve can lead to interesting new territories and a deeper all-round knowledge.
Experience something beyond your screen and your desk. Get out in the world and use your senses. Taste, smell, touch, sweat, live! Sometimes during the learning process a bit of drama can go a long way in unlocking the problems we are working on. So don’t forget to live a little, find the adventure. In literal terms, this could mean acting out scenarios and taking on personas, but it could also be about changing your environment (like going to a museum).
We can go fast, that’s for sure. But fast isn’t always good depending on the nature of your task and set of needs. Sometimes it can be good to slow down and marinate in the experience you wish to have. Give yourself time in the process to let things soak in. New ideas are not always found in a pressure cooker type environment. Sometimes the best ideas need a little space and time to grow.
This is a creative process which involves the capturing and distilling of information in order to create new ideas. Remixing notes, completing exercises with each other, and finding ways to exercise lateral thinking are also a great way to learn and grow.
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